Risk Radar: Spot Churn Before It Happens
Risk Radar is Specky's new proactive monitoring surface. It watches your product signals for early warning signs of customer risk — so you can act before it's too late.
Why reactive is not enough
Most product teams find out about churn risk at the worst possible time: during a renewal call. By then, the customer has already made up their mind. The signals were there weeks earlier — in support tickets, in call recordings, in declining usage — but nobody was watching.
Risk Radar changes that.
What it monitors
Risk Radar watches your Product Graph continuously and surfaces patterns that correlate with churn and dissatisfaction:
- Declining engagement: usage drop > 20% week-over-week for accounts above a certain ARR threshold
- Escalating sentiment: support tickets with negative sentiment increasing faster than your baseline
- Blocking issues: feature requests or bugs flagged as blockers by multiple users
- Silent accounts: enterprise customers who haven't logged in for > 14 days
Each risk is scored and explained. You always see why an account is flagged, not just a red dot.
The Risk Feed
The Risk Radar view has a feed of active risks, sorted by potential ARR impact. Each card shows:
- The account and contact(s) involved
- The signals that triggered the risk
- Suggested actions (reach out, escalate, ship a fix)
- A link to the relevant conversations and metrics
From signal to action
Risk Radar is not just a dashboard — it's connected to the rest of Specky. A flagged feature request can become an opportunity node in one click. A pattern of complaints can seed a research campaign for Alex. The whole workspace stays in sync.
Risk Radar is available now on Pro and Enterprise plans.
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