Connect WhatsApp to Specky.
Let customers send feedback or booking requests to your WhatsApp Business number.
Signal in
Activity
Context
Linked
Next move
Citable
What WhatsApp does
The tool, in plain language.
Let customers send feedback or booking requests to your WhatsApp Business number.
Why connect it to Specky?
Keep the useful context attached.
Connect WhatsApp when new customer or product activity arrives there and should become searchable evidence as it happens.
- Searchable source context
- Recurring themes
- Evidence-backed product decisions
The job this connection does
Why would a product team connect WhatsApp?
Turn new activity from WhatsApp into searchable product evidence while it is still fresh.
WhatsApp pushes to Specky in real time
WhatsApp sends new activity to Specky as it happens. There is no backfill: anything from before you connect it stays in WhatsApp. Set up the webhook first, then let the conversations you care about happen.
Know what this connection is for.
A useful integration is clear about its boundary: what Specky can receive, what it returns to your product workflow, and what it deliberately does not do.
You provide
- A signed webhook payload from WhatsApp when new activity occurs
Specky gives back
- A typed signal in the Product Graph
- Source context available to search, synthesis, and AI chat
A real example
When something happens in WhatsApp, its webhook sends the event to Specky and the resulting signal becomes part of the evidence trail.
Questions you can ask in plain English
These are the kinds of questions this connection helps answer. Specky keeps the source attached so the answer can be checked, not just trusted.
Connecting WhatsApp
Here’s the quick version. The setup guide walks through every field and screen.
- 1
In your Meta App Dashboard, go to WhatsApp → API Setup
- 2
Generate a permanent access token (System User token recommended over the 24h temporary one)
- 3
Copy the Phone Number ID shown on the same page
- 4
In WhatsApp → Configuration, set the webhook URL shown on the Specky card (use the canonical https://www.specky.space host in production) and the verify token to the value your admin configured for Specky, then subscribe to the messages field
- 5
Copy the App Secret from Settings → Basic — required so the webhook can verify inbound calls really came from Meta
Before you connect
Access TokenRequired
Permanent access token from your Meta WhatsApp Business app.
Phone Number IDRequired
Found in Meta App Dashboard → WhatsApp → API Setup.
App SecretRequired
From App Dashboard → Settings → Basic. Required to verify inbound webhook calls really came from Meta — without it, anyone who learns your Phone Number ID could inject fake messages.
Catch the WhatsApp conversation while it is fresh
Ask about WhatsApp in plain English instead of digging through another tab
See recurring themes alongside signals from the rest of your stack
Carry the useful quote or record straight into a PRD or decision
Keep the original source attached so someone else can check it
Before you connect it
How does Specky use my WhatsApp data?
It becomes part of your Product Graph, where you can search it alongside related feedback from the rest of your stack. The source stays attached, and your workspace data is not used to train AI models.
Will Specky import my existing WhatsApp history?
No — and this is worth knowing before you start. WhatsApp doesn't offer an API that lets Specky ask what happened in the past, so data only arrives from the moment you finish connecting it. Set it up before the conversations you want captured, not after.
What do I need before I connect WhatsApp?
You will need Access Token, Phone Number ID, App Secret from your own WhatsApp account. The setup guide walks you through each one.
How long will this take?
Usually a few minutes. You create a credential in WhatsApp, paste it into Specky, and you are connected, plus one step to point WhatsApp's webhook at Specky. Step-by-step instructions are in the setup guide.
Can I disconnect WhatsApp later?
Yes — go to Settings → Integrations whenever you want. Disconnecting removes the connection and the data it brought in.
Can I use WhatsApp on my plan?
Every plan can connect integrations. Your plan sets how many can be active at once, and a few providers are limited to Scale. Settings → Usage shows where you stand.
Bring WhatsApp into your product graph
Connect it in a few minutes, then let Specky do the reading.