Connect Zendesk to Specky
Connect support tickets and customer feedback.
Specky pulls from Zendesk on a schedule
Once connected, Specky keeps itself up to date with Zendesk in the background — refreshing when you open your workspace, or on demand whenever you want it now rather than later.
Connecting Zendesk
The short version. The setup guide has the full walkthrough, with every field and screen named.
- 1
Go to Admin Center → Apps and integrations → APIs → Zendesk API
- 2
Enable Token access and click Add API token
- 3
Copy the token and paste it above
What you'll need
SubdomainRequired
Your Zendesk subdomain (e.g. 'yourcompany' from yourcompany.zendesk.com).
Agent EmailRequired
The email address of the Zendesk agent generating the API token.
API TokenRequired
Admin Center → Apps and integrations → APIs → Zendesk API → API tokens.
Turn Zendesk into product evidence
Everything from Zendesk becomes searchable evidence, not another inbox
Recurring themes surface on their own instead of waiting to be noticed
PRDs and decisions cite the actual customer, with a link back to the source
Ask the AI chat what customers say about a feature and get an answer grounded in Zendesk
Before you connect it
What does Specky do with my Zendesk data?
It becomes part of your product graph: searchable, clustered with related feedback from your other tools, and quotable in PRDs and decisions. It is never used to train AI models, and it stays in your workspace.
Will Specky import my existing Zendesk history?
Yes. The first sync brings in recent history so you have something to work with straight away, and Specky keeps up with new activity after that.
What do I need to connect Zendesk?
Subdomain, Agent Email, API Token — all of it from your own Zendesk account. The full walkthrough is in the setup guide.
How long does it take to set up?
A few minutes. You create a credential in Zendesk, paste it into Specky, and you're connected. Step-by-step instructions are in the setup guide.
Can I disconnect Zendesk later?
Yes, from Settings → Integrations, at any time. Disconnecting removes the connection and the data it brought in.
Do I need to be on a paid plan?
Every plan can connect integrations; the number you can run at once depends on your plan, and a few providers are limited to Scale. Settings → Usage shows where you stand.
Bring Zendesk into your product graph
Connect it in a few minutes, then let Specky do the reading.