Zendesk Integration

What it does

Connect support tickets and customer feedback.

How your data reaches Specky

Specky pulls from Zendesk on a schedule. A sync runs when you open your workspace if the data has gone stale, and you can trigger one by hand from the integration card at any time.

What you'll need

Subdomain (Required) — Your Zendesk subdomain (e.g. 'yourcompany' from yourcompany.zendesk.com).

Agent Email (Required) — The email address of the Zendesk agent generating the API token.

API Token (Required) — Admin Center → Apps and integrations → APIs → Zendesk API → API tokens.

Setup

Go to Settings → Integrations, find Zendesk, and click Connect.

Go to Admin Center → Apps and integrations → APIs → Zendesk API

Enable Token access and click Add API token

Copy the token and paste it above

After connecting

Everything Specky pulls in from Zendesk shows up in Discovery alongside your other sources, and feeds synthesis, clustering, and the AI chat's answers about your product. You don't have to do anything with it directly — it's there so the rest of Specky has something to reason over.

Disconnecting Zendesk removes both the connection and the signals it brought in.

Troubleshooting

Connected, but nothing appears. Open the Zendesk card and run a sync by hand. If it errors, the card shows the reason.

"Upgrade to connect". Your plan caps how many integrations you can connect at once, and a few providers are Scale-only. Settings → Usage shows where you stand.

Credentials stopped working. Tokens expire and get revoked. Reconnect with a fresh one — your existing signals are kept.

See the Zendesk integration page for what it's for and the questions people usually ask first, or the Integrations Overview for how integrations work in general.