Discovery Workspace is most useful when it helps you make one real decision.
Start with the customer’s words, find the repeated pattern, then decide what deserves attention.
Try saying
“Find the repeated problem in these signals and show me the quotes that support it.”
Bring the signal
Connect a source or paste a sample.
Find the pattern
Group the words people keep repeating.
Make it useful
Turn the pattern into a question or opportunity.
Discovery Workspace
What this is for
Make sense of the problem space before committing to a solution.
When this helps
- Discovery is a collection of notes instead of a decision process.
- Research outputs lose the quotes and context that make them credible.
- Teams jump from one request to a solution.
How it works
Discovery groups signals into themes, lets you inspect the evidence, and gives each theme a path toward an opportunity or research question. It is the bridge between listening and deciding.
Before you start
- Customer messages, calls, tickets, interviews, or pasted feedback.
- A question or product area to investigate.
- Optional filters for signal type, sentiment, and source.
What you should see
- Evidence-backed themes.
- Opportunity candidates and open questions.
- A clearer brief for research, prioritization, or a PRD.
Try it now
- Open Synthesis from the sidebar.
- Choose a product area or start with all recent signals.
- Open a theme and read enough original evidence to understand the language customers use.
- Create an opportunity or research task, then link it back to the theme.
A real example
Instead of treating “slow invites,” “cannot find teammates,” and “manual CSV upload” as three features, Discovery reveals one onboarding collaboration theme and gives the team a better opportunity to solve.
Your next move
Continue with Opportunity Tree or run the Slack signal mining recipe.
Ready to apply this?
Start with your own product and keep the first read grounded. You can create an account after you see the result.