SpeckyDocs
Product workflow2 min readKeep one real product question in mind as you read.
A useful way through

Start with one real question and leave with a next step.

Start with the question in front of you, then use the guide to make the next decision easier.

Try saying

“I am trying to make this decision. What should I look at first?”

Start with context

Bring the smallest useful example.

Look for the signal

Separate what is known from what is assumed.

Take one step

Choose an action you can review.

Chatarmin Integration

What it does

Chatarmin runs WhatsApp for e-commerce brands. This integration brings the messages your customers send you into Specky as feedback signals, alongside every other channel.

Step 1 — Connect

  1. In Chatarmin, open Settings and copy your API Key
  2. In Specky, go to Settings → Integrations → Chatarmin and paste it

Step 2 — Send messages to Specky

Like fonio.ai, Chatarmin has no message-history endpoint, so there is nothing to poll — messages arrive only by webhook, and only from the moment you set it up.

  1. On the connected Chatarmin card, click Show webhook setup and copy the URL and signing secret
  2. Chatarmin → Settings → Webhooks → add the URL
  3. Subscribe to message/updated
  4. Send the secret as an x-specky-webhook-secret header, or append &secret=YOUR_SECRET to the URL if custom headers aren't available

Send yourself a WhatsApp message to verify, then check the card for Last delivery received.

What Specky stores — and what it deliberately doesn't

Only inbound messages. Your own campaign and broadcast copy is dropped. Feeding your marketing back into your own research would have Specky finding "insights" in text you wrote.

No contacts. Chatarmin's contact list is an audience, not customer opinion. Importing thousands of contact records would inflate your signal count and dilute every theme Specky clusters — so the contacts endpoint is used exactly once, to check your API key works.

No replies. Specky is not an inbox. It reads what customers said and turns it into product evidence; conversations stay in Chatarmin.

Already connected WhatsApp directly?

Specky also talks to the Meta WhatsApp Cloud API directly. If you run WhatsApp through Chatarmin, connect Chatarmin only — connecting both would ingest the same conversations twice and double-count every theme.

Ready to apply this?

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