Intercom Integration

What it does

Connect customer conversations, contacts, and help center articles.

How your data reaches Specky

Specky pulls from Intercom on a schedule. A sync runs when you open your workspace if the data has gone stale, and you can trigger one by hand from the integration card at any time.

What you'll need

Access Token (Required) — Your Intercom API access token from Settings → Developers → Your apps.

Setup

Go to Settings → Integrations, find Intercom, and click Connect.

How to get an Access Token

Go to Settings → Developers → Your apps in the Intercom dashboard

Create a new app or select an existing one

Go to the Authentication tab

Copy the Access Token

Data available via MCP (live)

Tool prefixWhat you get

intercom_search_conversationsSearch and filter support conversations intercom_get_conversationFull conversation thread intercom_search_contactsCustomer contact lookup intercom_list_articlesHelp center content

After connecting

Everything Specky pulls in from Intercom shows up in Discovery alongside your other sources, and feeds synthesis, clustering, and the AI chat's answers about your product. You don't have to do anything with it directly — it's there so the rest of Specky has something to reason over.

Disconnecting Intercom removes both the connection and the signals it brought in.

Troubleshooting

Connected, but nothing appears. Open the Intercom card and run a sync by hand. If it errors, the card shows the reason.

"Upgrade to connect". Your plan caps how many integrations you can connect at once, and a few providers are Scale-only. Settings → Usage shows where you stand.

Credentials stopped working. Tokens expire and get revoked. Reconnect with a fresh one — your existing signals are kept.

See the Intercom integration page for what it's for and the questions people usually ask first, or the Integrations Overview for how integrations work in general.