Start with one real question and leave with a next step.
Start with the question in front of you, then use the guide to make the next decision easier.
Try saying
“I am trying to make this decision. What should I look at first?”
Start with context
Bring the smallest useful example.
Look for the signal
Separate what is known from what is assumed.
Take one step
Choose an action you can review.
Intercom Integration
What this connection is for
Bring customer conversations, contacts, and help-center articles into the same product context.
How your data reaches Specky
Specky pulls from Intercom on a schedule. A sync runs when you open your workspace if the data is stale, and you can also start one by hand from the integration card.
Before you start
- Access Token (Required) — Your Intercom API access token from Settings → Developers → Your apps.
Setup
Open Settings → Integrations, find Intercom, and click Connect. The form will tell you what to paste and where to find it.
How to get an Access Token
- Go to Settings → Developers → Your apps in the Intercom dashboard
- Create a new app or select an existing one
- Go to the Authentication tab
- Copy the Access Token
Data available via MCP (live)
| Tool prefix | What you get |
|---|---|
intercom_search_conversations | Search and filter support conversations |
intercom_get_conversation | Full conversation thread |
intercom_search_contacts | Customer contact lookup |
intercom_list_articles | Help center content |
After connecting
New Intercom items appear in Discovery alongside your other sources. You can search them, ask questions about them, and cite them in product work without opening another tab.
Disconnecting Intercom removes the connection and the signals it brought in.
Troubleshooting
- Connected, but nothing appears. Open the Intercom card and run a sync by hand. If it errors, the card shows the reason.
- "Upgrade to connect". Your plan caps how many integrations you can connect at once, and a few providers are Scale-only. Settings → Usage shows where you stand.
- Credentials stopped working. Tokens expire and get revoked. Reconnect with a fresh one — your existing signals are kept.
See the Intercom integration page for what it's for and the questions people usually ask first, or the Integrations Overview for how integrations work in general.
Ready to apply this?
Start with your own product and keep the first read grounded. You'll create an account before the guided result so it can be saved to your workspace.