Product workflow7 min readKeep one real product question in mind as you read.
A useful way through

Start with one real question and leave with a next step.

Start with the question in front of you, then use the guide to make the next decision easier.

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“I am trying to make this decision. What should I look at first?”

Start with context

Bring the smallest useful example.

Look for the signal

Separate what is known from what is assumed.

Take one step

Choose an action you can review.

Integrations Overview

What integrations do

Integrations are the data foundation of Specky. They connect your existing tools — where your team already communicates, tracks work, and talks to customers — and pull that data into Specky so it can be analyzed, searched, and used to ground AI-generated content.

Without integrations, Specky is a powerful document editor. With integrations, it becomes a living intelligence layer on top of your entire product operation.

Available integrations

This is the complete 51-connection native catalog in Settings → Integrations. Google Workspace is managed by its own card because it has separate Drive, Gmail, Calendar, Docs, and Sheets permissions; it still lives on the same Integrations page. Granola brings in meeting intelligence; Microsoft Planner is a Microsoft Graph task source and delivery destination; Zapier and n8n are signed workflow bridges.

Communication and customer conversations

IntegrationWhat comes in or goes out
SlackSelected channel messages, threads, reactions, commands, and alerts
Microsoft TeamsChannel posts, replies, bot commands, and alerts
Google WorkspaceDrive, Gmail, Calendar, Docs, and Sheets (choose services and Gmail query)
OutlookMicrosoft 365 email signals
Product HuntLaunch comments, questions, and vote context
DiscordMessages from one selected community or support channel
TelegramGroup messages, direct bot feedback, and stakeholder updates
WhatsAppInbound WhatsApp Business messages and direct replies
SMS (Twilio)Stakeholder notifications only; send-only

Voice and conversational support

IntegrationWhat comes in or goes out
fonio.aiPost-call transcripts and summaries via a configured assistant webhook; outbound calls can be initiated from Specky
ElevenLabsConversation history, transcripts, analysis, collected fields, signed live events, and hosted MCP agent tools
ChatarminInbound WhatsApp customer messages via webhook; campaign traffic is intentionally not treated as product feedback
Help ScoutSupport conversations, threads, mailbox, tags, and customer context
JustCallCall metadata, transcripts, summaries, sentiment, and AI call moments

Docs, knowledge, and capture

IntegrationWhat comes in or goes out
NotionPages, databases, and existing product docs
ConfluenceSelected spaces and wiki pages
MiroBoard stickies, cards, text, and mind-map context
FigmaDesign files and prototype context
TypeformSurvey and research responses
LaunchNotesChangelog and release-note context
Custom APIRecords from any mapped HTTPS REST endpoint

Engineering and delivery

IntegrationWhat comes in or goes out
GitHubIssues, pull requests, reviews, and optional commit messages
JiraIssues, epics, comments, status changes, and generated tickets
LinearIssues, projects, comments, and generated issues
Azure DevOpsWork items, sprints, and boards
AsanaTasks, projects, and workflow context
ClickUpTasks, docs, and project context
TrelloBoard cards, lists, labels, due dates, and activity
ShortcutStories, workflow state, estimates, labels, groups, and project context

Customer, revenue, analytics, and reliability

IntegrationWhat comes in or goes out
HubSpotCRM deals, tickets, notes, and customer context
IntercomCustomer conversations and support tickets
SalesforceDeals, leads, accounts, and revenue context
ZendeskSupport tickets and customer feedback
GainsightCustomer-success health, NPS, and account signals
FreshdeskSupport tickets and customer questions
Help ScoutMailboxes, conversations, threads, tags, and customer context
JustCallCall metadata, transcripts, summaries, sentiment, and AI call moments
GongCall transcripts, summaries, topics, and speaker quotes
ZoomMeeting recordings and transcripts
LoomAsync videos and walkthrough context
PostHogEvents, trends, feature flags, surveys, cohorts, and session signals
PendoProduct analytics, guides, and feedback
SentryErrors, issues, stack traces, and affected-user context
DatadogErrors, monitors, and incidents
AmplitudeEvents, funnels, and user behaviour
MixpanelEvents and funnel analysis
SegmentCustomer-data events
SnowflakeWarehouse-backed usage and business events
StripeRevenue, subscriptions, and customer signals

If you do not see your tool, you can still use REST API and webhooks, upload files, import a URL, capture a page with the Chrome extension, or connect an MCP server. Native cards are shortcuts; the Product Graph is the destination.

How integrations work

Connection methods vary by provider. OAuth is used where the provider supports it; other connections use scoped API keys, bot tokens, a secure webhook, or a mapped HTTPS endpoint. Specky stores credentials encrypted and never needs your source-tool password. The flow is:

  1. Authorize — you click Connect and approve Specky's access in the tool's OAuth screen
  2. Configure — you choose which channels, projects, repos, or folders to sync
  3. Initial index — Specky indexes your historical data (up to 90 days back)
  4. Ongoing sync — new data arrives through polling, webhooks, or push events (the timing depends on the source)

What goes in, and what comes out

You start withSpecky createsExample question or next step
Slack thread, support ticket, or call transcriptA searchable signal with source, sentiment, theme, and links“What are customers repeatedly asking for?”
Jira issue, GitHub PR, or Linear projectDelivery context connected to product evidence“Which roadmap bet is already in progress?”
PostHog, Pendo, Amplitude, Mixpanel, Segment, or Snowflake eventUsage evidence that can be compared with qualitative feedback“Did adoption improve after the release?”
HubSpot, Salesforce, Gainsight, Stripe, or Zendesk recordRevenue, account, or support context attached to the product problem“Which customer pain is blocking expansion?”
Document, board, survey, or URLIndexed knowledge that Alex can search and cite“Turn these notes into a PRD with evidence.”

The useful unit is not a disconnected import. Each item becomes a graph signal that can be connected to a feature, opportunity, decision, PRD, ticket, experiment, or outcome.

Data security

  • All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
  • Specky only reads the data you explicitly authorize — it never writes to your source tools except via the Execution Bridge (which you explicitly trigger)
  • Your data is never used to train AI models
  • You can disconnect any integration and delete its synced data at any time from Settings → Integrations

Managing integrations

Go to Settings → Integrations to:

  • Connect new integrations
  • View sync status and last sync time
  • Configure which data is synced
  • Pause or disconnect integrations
  • View the data Specky has indexed

Each provider's Connect dialog includes its exact fields, permissions, setup steps, expected input, and data coverage. For the most common workflows, start with Connecting Your First Integration, then open the provider-specific guide for Slack, Jira, GitHub, Gong, or Linear.

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